SmallBizGenius Analysis
Perfumania garners high praise for its in-store customer service and knowledgeable staff, though some online order issues and concerns about product authenticity surface. Customers consistently highlight positive experiences in physical locations, while online shoppers occasionally report problems with shipping, product discrepancies, and perceived quality.
Category Breakdown
Scores based on analysis of 300 recent reviews
Customer Service (In-Store)
9.5/10Reviewers consistently praise the exceptional customer service in Perfumania's physical stores. Many highlight knowledgeable, patient, and helpful staff who go above and beyond to assist customers in finding the right fragrances, with specific employees often mentioned by name for their outstanding service.
55 reviews mention thisProduct Selection & Variety
8.0/10Customers appreciate the wide selection of fragrances available at Perfumania, including niche and designer brands. Many reviewers mention discovering new scents and finding their favorite fragrances at the store.
20 reviews mention thisPricing & Value
7.0/10Several reviewers mention finding good deals and reasonable prices on fragrances at Perfumania. Some specifically note that they found perfumes at significantly lower prices compared to other retailers.
15 reviews mention thisShipping & Delivery (Online)
4.0/10A recurring issue is slow or delayed shipping, with some customers who paid extra for expedited shipping not receiving their orders within the promised timeframe. Some reviewers also report damaged packaging upon arrival.
10 reviews mention thisProduct Authenticity & Quality (Online)
3.0/10Several reviewers express concerns about the authenticity or quality of perfumes purchased online, claiming they smell different or do not last as long as the same fragrances bought elsewhere. Some suspect the products may be diluted or fake.
8 reviews mention thisOnline Order Issues
3.5/10Some customers report receiving incorrect items or damaged products when ordering online. One reviewer described receiving a box of chocolate chips instead of a perfume bottle.
7 reviews mention thisPros & Cons
What Customers Love
"The customer service at the Staten Island Mall location was spectacular... top teir. They were so patient with my friend and I. We were so indecisive but with their help and knowledge we ended up purc..."
"GREAT? MORE LIKE AWESOME.I FOUND SO MANY NICHE AND DESIGNER I NEVER KNEW ABOUT AND HAVE GOOD DEALS EVERYDAY."
"I love ordering from Perfumania. I get, lovely deals, and nice fragrances."
"The store was clean and inviting. We felt welcomed as soon as we walked in."
"How easy it is to order on-lineOn-line purchasing is very convenient"
Common Complaints
"Product wasn’t delivered in 48 hours as promised on website, had paid extra $15 for the expedited shipping."
"I had a very disappointing experience with Perfumania. I received a bottle of cologne with a broken top, which made it difficult to even use the product properly."
"I had clicked that I wanted Calvin Klein Eternity for Women and I received Calvin Klein Eternity Fame . i opened it I thought the packaging had changed only to find out it’s not what I ordered at all..."
"I liked my whole experience except at checkout I knew I had $12 rewards I asked to applied to my $300 purchase and it wasn’t."
"Never received my package and I was refused of a refund. Terrible customer service. Will never buy again."
Common Questions About Perfumania
Answers derived from customer review patterns
Is Perfumania legit and trustworthy?
The majority of Perfumania reviews indicate a legitimate and trustworthy business, particularly for in-store purchases. Customers consistently praise the helpfulness and knowledge of the staff in physical locations. However, a subset of online shoppers reports issues with shipping delays, incorrect orders, and concerns about product authenticity. Therefore, while Perfumania appears generally reliable, online customers should exercise caution and carefully inspect their orders upon arrival.
Based on 45 reviewsDoes Perfumania have good customer service?
Perfumania's customer service receives overwhelmingly positive feedback, especially in physical store locations. Reviewers consistently highlight the staff's knowledge, patience, and willingness to assist customers in finding the perfect fragrances. Many employees are specifically mentioned by name for providing exceptional service and going the extra mile. However, some online customers report difficulties resolving issues with orders or receiving timely responses from customer service representatives, suggesting that the quality of customer service may vary depending on the shopping channel.
Based on 55 reviewsIs Perfumania worth it for small business?
Perfumania can be a worthwhile option for small businesses seeking fragrances for gifts or employee appreciation, especially if purchasing in-store. The wide selection and knowledgeable staff can help businesses find unique and suitable scents. However, businesses should carefully weigh the potential risks associated with online orders, such as shipping delays and concerns about product authenticity, and consider purchasing in person to ensure quality and satisfaction.
Based on 30 reviewsWhat is Perfumania's return policy like?
The provided reviews do not offer specific details about Perfumania's formal return policy. However, one reviewer mentioned being yelled at when asking for a refund, while another was refused a refund for a package that was never received. This suggests that returns and refunds may not always be straightforward, and it's advisable to carefully review Perfumania's official return policy on their website before making a purchase.
Based on 2 reviewsAre Perfumania's online products authentic?
Concerns about the authenticity of products purchased online are a recurring theme in negative Perfumania reviews. Several customers claim that fragrances bought online smell different or do not last as long as the same fragrances purchased from other retailers, leading them to suspect dilution or counterfeiting. While many customers receive authentic products, the presence of these concerns warrants caution and careful inspection of online orders.
Based on 8 reviewsLooking for Something Different?
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